User Management

ARK2FA is used by authorized users (admin, helpdesk) to manage users’ existing 2FA (authenticator) registrations.

Main functions:

• User list: Users that are synchronized from Active Directory and have a 2FA registration on ARK2FA are listed.

• Filtering and sorting:

  • You can search by username using the Username field.

  • Users can be sorted based on their 2FA status using the Is Active column.

• 2FA reset (Actions / Refresh):

  • When the red refresh button in the relevant row is clicked, the user’s existing 2FA registration is reset.

  • After the reset, the user is required to complete their 2FA registration again with a new token at the next sign-in.

This screen is used to manually reset 2FA registrations especially in cases where the user changes their phone, deletes the authenticator application, or cannot access the previous QR code.